Refund Policy

Effective 2026-10-24. Operator: hollywbeauty.com. Contact: contact@hollywbeauty.com

• Subscriptions are billed monthly in advance and renew automatically until you cancel.
• Cancel anytime from your account page. Cancellation takes effect at the end of the current billing period; you

keep access and your remaining tokens until then. No partial-month refunds for cancellation.

• First purchase, 7-day window: if you have not used the paid plan (no tokens spent beyond the free allowance),

you can request a full refund within 7 days of your first payment. Email contact@hollywbeauty.com from your account email; we refund to the original payment method within 5-10 business days.

• Otherwise no refunds, including for unused tokens, renewals you forgot to cancel, or dissatisfaction with a

character's replies, except where consumer law gives you a right we cannot exclude (e.g. a statutory cooling-off period) or where our service was unavailable for a prolonged time through our fault.

• Tokens have no cash value, do not roll over and are not refundable or transferable.
• Upgrades and downgrades are prorated by Stripe at the time of the change; no separate refund is issued.
• Chargebacks: please contact us first. Accounts with chargebacks on undisputed usage may be closed.